1 Job Summary
The IT Assistant will provide first-level technical support to employees across the organisation. This role ensures smooth operation of IT hardware, software, and systems while supporting the IT team in day-to-day tasks and service desk operations.
2 Key Responsibilities
User Support: Provide basic technical support and troubleshooting for end-users on hardware (laptops, desktops, printers) and software (Windows OS, MS Office, and common business applications).
Ticket Management: Log, prioritise, track and manage help desk tickets using the designated ticketing system, escalating complex issues to senior IT staff when needed.
Onboarding / Offboarding: Assist in preparing and configuring IT equipment and resources for new employees, configuring user accounts, and deactivating accounts for departing employees.
System Maintenance: Support routine maintenance tasks, including patching, software updates, and managing hardware inventories.
Network Support: Assist with basic network troubleshooting, including connectivity issues and Wi-Fi configuration.
Documentation: Maintain and update internal knowledge base articles, technical documentation, and user guides.
Asset Management: Manage IT assets including laptops, headsets, and accessories. Perform basic laptop repairs and upgrades (SSD, RAM). Maintain IT asset stock counts and coordinate procurement when stocks run low.
3 Qualifications & Skills
Education: Higher Diploma or Diploma in Information Technology, Computer Science, or a related field, with professional experience in IT support. Candidates who have completed or are currently pursuing a Bachelor’s degree are also welcome to apply.
Technical Knowledge — basic understanding of:
Windows OS
Microsoft Office Suite
Outlook / Word / Excel
TCP/IP
Wi-Fi & Networking
Soft Skills:
Communication
Problem-Solving
Critical Thinking
Customer Service
